The 6th Annual Customer Service Forum
Master Trainer | Speaker | Facilitator | USA
WHY THIS EVENT?
Customer Service Excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer- oriented business environment, «people skills» are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and organizational performance. This customer service training conference gives you the skills you need to reach the customer amazement as well as how to communicate with professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
This program is designed to be highly interactive, challenging and stimulating. Delegates will learn by a combination of active participation using program materials, case study review, discussion, syndicate group work, skills practice exercises, training videos and exploration of relevant organizational issues. It synthesizes use of relevant organizational theory and customer service best practice with core communication strategies and skills.